Refund policy


We take immense pride in delivering high-quality products to customers around the world. Our quality control process ensures each product meets rigorous standards. However, we understand that you may need to cancel or return an item. Please refer to the policies below.

1. ORDER CANCELLATION

  • You may cancel your order within 2 hours of placing it.
  • Send an email to cs@saree.com with your Order Number and Reason for Cancellation in the subject line.
  • Cancellations within this window may be eligible for a refund or a credit note (subject to management approval).
  • Credit notes are valid for 12 months and are processed within 7–10 business days.
  • If we cancel your order due to unforeseen circumstances, a full refund will be issued with no liability on either side.

2. RETURN & REFUND POLICY

Returns are accepted only for:

  • Damaged or defective items
  • Items significantly different from the online description

Return Request Process

  • Email cs@saree.com within 2 days of delivery.
  • Mention your Order Number and Reason for Return in the subject line.
  • Attach clear photos of the product showing the issue.

Returning the Product

  • Products must be shipped back within 72 hours of delivery.
  • Return to the designated warehouse and share the courier tracking details via email or WhatsApp.
  • Customers bear the return shipping charges.
  • Pickup service can be arranged on request for an additional fee.

Conditions for Accepted Returns

  • Product must be unused, unwashed, and unworn
  • Must include original tags, labels, and packaging
  • Products with perfume or body odor will not be accepted

Non-Refundable Charges

  • Shipping charges
  • Alteration or stitching charges
  • Customization services
  • Video call booking charges

Refund Timelines

  • Prepaid Orders: Refunded within 7–10 business days after receipt.
  • Cash on Delivery Orders: Refunded within 35 days of receiving the product back in-store.
  • COD charges are non-refundable.

3. EXCHANGE POLICY

  • Exchanges are allowed for a different size, color, or pattern (subject to stock availability).
  • Any price difference must be paid before dispatch.
  • Postage charges apply.
  • Availability of sizes and styles is not guaranteed.
  • A valid phone number is required to coordinate exchange and payments.

4. NON-RETURNABLE/NON-EXCHANGEABLE ITEMS

  • Custom-made or altered items
  • Stitched clothing (Sarees with custom blouse/petticoat)
  • Plus-size clothing
  • Men's wear and kids' wear
  • Lehenga Cholis with custom-stitched parts
  • Accessories
  • Special delivery items
  • International orders are not eligible for return, due to strict quality control and logistical limitations.

 💬 Need help? Our international support team is always available. Email us at   cs@asopalav.com for assistance.

5. PRODUCT CARE

  • Items are hand-embroidered and delicate—handle with care.
  • Minor beadwork/sequin displacement may occur.
  • Shipping may cause creasing; ironing may be required.

6. RESTOCKING CHARGES (If Return Is Approved Under Exception for international orders)

  • If your return is exceptionally approved, restocking charges apply as follows:
    - USA: $45 + applicable import duty
    - Europe (except UK): €40 + applicable import duty
    - United Kingdom: £35 + applicable import duty

 

7. Disclaimer

While we source products from our parent brand and trusted global vendors, we do not hold liability for:

Delayed shipments from vendors

Product not meeting customer expectations

For any concerns, please reach out to our team. We are here to assist you.